FAQs

Browse our most frequently asked questions list below to learn everything you need to know!

We recommend creating a quote with any items you are interested in first. Once you submit your quote, a sales specialist will reach out to make a recommendation based on your needs. If you’re still unsure what you need for your event after looking through our productscontact us so that we may help you with your needs!

We have redefined industry standards and built our reputation on how clean our units are. We sanitize all of our products before and after each use with a non-toxic cleaner, Simple Green. Our equipment is rotated and replaced as needed to always provide the very best for our customers. 

No, we do not have a price list. Being in the service industry, we need a little more information about your event, for example; location, date, etc., in order to give you the most accurate price. We also offer discounts when customers rent multiple items or book multiple events. If you need specific pricing information, please give us a call and we would be happy to create a free quote for you 561-628-6688!

Yes! If you are hosting the event and have permission to host on the property site of your event, we can set our equipment up anywhere on your site.

Yes. JupiterBounce.com is fully insured and can provide proof of insurance if needed.  If you have more questions on this topic please contact us.

Reservations are preferred 4-6 weeks in advance but we are happy to take last minute bookings upon availability. JupiterBounce does recommend to all of our clients to book as soon as possible

Personal attendants are only available upon request. We will always be on stand-by to assist with any concerns during the time of your event. Contact number: (561) 628-6688

A 50%, NON-REFUNDABLE deposit is required to secure your product(s) for your event. Upon delivery, the remaining balance is required. Cash, check and credit card are all acceptable forms of payment.

No! Units can stay in the same place for up to 2 days without harm to the grass underneath. Anything over 48 hours may reduce the pigment in the grass, but cause no serious damage. Grassy areas near the entrances/exits/pools of units with water have a higher chance of getting waterlogged and/or damaged.

As a South Florida business we understand weather is unpredictable. With that in mind we require 72 hour notice or more to cancel your event without penalty. If you give less than 72 hour notice, we require a payment of 50% of your total order. Please see more information below under “Cancellation Policy”

All deposits are non-refundable, however, if you have made a deposit and you have to cancel for some reason, contact us! Your deposit may be transferred to any available date at no charge with reasonable notice (Min. 72 hours). The deposit can only be re-used one time. If the second event is canceled an additional deposit is required for any future rental. If this is due to inclement weather, our operators have your safety first in mind and this may result in a time/date change for your event. A 50% deposit will be collected and will not be refunded do to any reason. A deposit may be offered as a credit, in the event that you cancel an event with proper notice. There are NO refunds of ANY kind once the equipment is delivered or set up and a payment is made and there are no refunds on entertainers (including but not limited to- face painters, balloon artist or sculptures, magicians, stilt walkers, sub rented items, etc.).

JupiterBounce.com retains 100% of any down payments or advance payments. A JupiterBounce.com credit may be offered at our discretion.

Credits/Prepayments/Deposits or Down Payments- Expire after 12 months from the date that they are issued. After the first year, a credit may be used within two years of issue for a fee of 50% of the total credit or payment.

NO REFUNDS will be issued once the set-up process has begun, or payment had been collected. Any balance due will be collected immediately. Any outstanding balances will be due net 30. Customers failing to pay the remaining balance will be sent to collections.

Do you have a minimum order for delivery?

Yes. In order for us to deliver the equipment to your event, you must spend at least $300 (pre tax and delivery). However, if you spend less than $300, you are welcome to pick up the units from our warehouse and return them the business day after your event!

(individual) Item Cancellation Fee

If an individual item is canceled after we have loaded up, we charge 50% of the item’s cost.

Yes. Rental items can be picked up from our warehouse in Jupiter any time Monday-Friday from 10AM to 4PM. Before you leave with your item(s), we will show you how to use the equipment and answer any questions you may have. When picking up your item(s), please bring exact change or a check for the remaining balance.

Most events have a delivery fee that we calculate based on miles from our warehouse in Jupiter, Florida. Please contact us with any questions on how we calculate our delivery fees and to get a free delivery quote for your event!

We do not combine any coupons or discounts, however, we will apply the coupon/discount/deal that gives you, the customer, the best price for your event!

Still have questions?

Feel free to use our Contact Form to reach out to us anytime.

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