Drop Off and Pick Up Scripts
Drop Off Phone Script:
Hi (customer name), this is (name) with JupiterBounce. How are you doing this morning?
Customer response (pause)
Great! I was just calling to let you know that our estimated time of arrival is (time). (If they have a gate,
remind them to call the gate and tell them you’re coming.)
Customer response (pause)
If you could please look out for us and be outside when we arrive, I would appreciate it. Also, please
have an idea of where you would like us to set up your equipment and where your electric/water
hookup is located.
Customer response (pause)
*Thank you! Your final balance due is (amount) and we will see you shortly.* (Every residential client
should be paid already. Consult paperwork for other customer types.)
Pick Up Phone Script:
Hey (customer name), this is (name) with JupiterBounce. I hope your party went great!
Customer response (pause)
I was just calling to let you know that we will be arriving at (time) to pick up your equipment. If you
could please make sure the unit is up & inflated with the pool drained and the water turned off before
your arrival, I would really appreciate it. (If they have a gate, remind them to call the gate and tell them
you’re coming.)
Customer response (pause)
Thank you! We’ll see you shortly!
Drop Off Text Scrip (to Copy & Paste):
Hi (customer name), this is (name) with JupiterBounce. Our estimated time of arrival is (time). (If they
have a gate, remind them to call you into the gate if necessary)
If you could please look out for us and be outside when we arrive, I would appreciate it. Also, please
know where you would like us to set everything up and where your electric and water hookup is
located.
*Your final balance due is (amount). (Every residential client should be paid already. Consult
paperwork for other customer types.)* See you soon!
Pick Up Text Script (to Copy & Paste):
Hey (customer name), this is (name) with JupiterBounce. I hope your party went great!
Our estimated time of arrival to pick up your equipment is (time). (If they have a gate, remind them to
call you into the gate if necessary). If you could please make sure the unit is up & inflated with the pool
drained and the water turned off before your arrival, I would really appreciate it. See you soon!
If the customer is not outside when you arrive, call their cell phone again. Do not go looking for
the customer. This will encourage the customer to respect your time.
